Note:
The submissions are from actual persons, whom worked at AT&T Hawaii.
Authors' names have been altered to protect their true identities. The opinions of this web site do not constitute over any legal
obligations and it's solely separate from the MC-Zone and PortAloha.com.
Office Whisper
by D Lingo
As you know, there were a lot of
"opportunities" to move around in the AT&T office... IF the job was designated
for you. Many of the loans, special projects and temporary promotions were
already designated before the request went out in the office.
I remember one summer where EVERY
person who got a special project was a white, female and blond. Now, we could
say it was a coincidence, but the whole selection guidelines were overlooked and
a person was selected as a trainer even though there wasn't a six month gap
between her projects. The criteria at that time was as you had a 6 months
minimum between projects.
Another temporary manager stayed
beyond her 6 months... and lasted for 3 years... how did the management
accomplish this? They would let her be a temporary manager for 6 months, then
move to In-charge (an occupational position) for 6 months, then back to
management... So, no matter who applied, we all knew it was useless because the
job was already saved.
I've also seen jobs "postponed"
because management was waiting for someone to become "qualified."
Answers by K
Arlen
As much as I loved working for AT&T,
I hated the job I was doing because I felt management made it
difficult with the unrealistic goals. I did however enjoy helping the
customers, but sales is not for me. At least not telephone/telemarketing sales.
So, every month was a struggle just
to stay ahead and who knows, I may have been fired eventually because sooner or
later, my numbers would have dipped. Right now, I'm looking for a job that
involves NO sales. Clerical, data entry, internet based and/or anything else
except sales....I hate sales.
Just Let it Be Truth
by Lex R
Enough is enough. What can we lie
about AT&T's truth?
AT&T had a variety of products,
valuable services and many incentives to choose from. Why do we have to hide the
truth in order to make a sale? I am talking about the business ethics here. No
wonder people hates telemarketing callers. Oh, I forgot, AT&T was famous for
telemarketing in the 80's.
I've worked with a group of unreal
people, who omitted some information in order to make a sale, a lot of sales.
The monthly objective was unreachable by far. Like one time, some customers
complained about them been called 7 times in 5 days. When we report to the
management, they told us that we were not paying attention and focus, focus on
our sales. It was a mistake in the auto dialer system. Why didn't anyone fix it?
Oh, I forgot. They fixed it... after
few class action lawsuits, over 35,000 layoffs and shut down of the residential
division completely.
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